At Green Air Energy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact our team, request a quotation, apply for a service, or use any of our home energy services.

This policy applies to information collected through our website, telephone enquiries, contact forms and other communications with Green Air Energy.

1. Who We Are

Green Air Energy provides home energy efficiency and renewable energy solutions, including solar PV systems, battery storage, air source heat pumps, insulation, heating upgrades and related services.

For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Green Air Energy is responsible for the personal information it collects and processes.

Company Name: Green Air Energy
Telephone: 0330 3413 717
Email: info@greenairenergylimited.co.uk
Address: Unit 11 Listerhills Science Park, Bradford, BD7 1HR

2. Information We May Collect

Depending on how you interact with us, we may collect personal information such as your name, telephone number, email address, home or property address, postcode and details you provide through our website forms.

Where relevant to an enquiry or application, we may also collect information about your property, existing heating or energy systems, the services you are interested in, your eligibility for available funding or schemes, and other information required to assess or provide the requested service.

We may also collect technical information when you use our website, such as your IP address, browser type, device information, pages visited and information collected through cookies or similar technologies.

3. How We Use Your Information

We may use your personal information to respond to enquiries, contact you about requested services, arrange property assessments or appointments, prepare quotations, determine which services may be suitable for your property, and manage the installation or delivery of agreed services.

Where applicable, information may also be used to help assess eligibility for government-funded schemes, grants or finance options, process applications, provide customer support, manage warranties and aftercare, improve our services and website, maintain business records, and meet our legal or regulatory obligations.

We will only process personal information where we have an appropriate lawful basis for doing so.

4. Government Grants & Finance

Some Green Air Energy services may be available through government-funded schemes or finance options, subject to eligibility and the applicable terms and conditions.

If you ask us to assess your eligibility or assist with an application, we may need additional information about you, your household or your property. Where necessary, relevant information may be shared with authorised scheme administrators, funding providers, finance providers, installers, assessors or other parties involved in processing or delivering the service.

We will only use or share information that is reasonably necessary for the relevant application or service.

5. How We Share Your Information

We do not sell your personal information.

We may share relevant personal information with trusted third parties where this is necessary to provide our services or operate our business. These may include installers, surveyors, assessors, contractors, technology providers, professional advisers, funding or scheme administrators and, where applicable, finance providers.

We may also disclose information where required by law, regulation, a court order or an appropriate public authority.

Third parties processing personal information on our behalf are expected to handle it securely and only for the purposes for which it has been provided.

6. Marketing Communications

Where permitted by law, and where any required consent has been obtained, we may contact you about Green Air Energy products, services or offers that may be relevant to you.

You can ask us to stop sending marketing communications at any time by using the unsubscribe option provided in a marketing message or by contacting us directly.

Service-related communications concerning an existing enquiry, application, appointment or installation are separate from marketing communications.

7. Cookies

Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the website, remember preferences and, where applicable, support analytics or marketing activities.

Where consent is legally required for non-essential cookies, you will be given an opportunity to manage your preferences.

Further information about the cookies used on the website should be provided in our Cookie Policy or cookie settings.

8. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

Access to personal information is limited to people and organisations that reasonably require it for legitimate business or service purposes.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services, maintaining appropriate business and warranty records, resolving disputes and meeting legal, accounting or regulatory requirements.

Retention periods may therefore differ depending on the type of information and your relationship with Green Air Energy.

10. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information. These can include the right to request access to your personal data, ask for inaccurate information to be corrected, request deletion or restriction of certain processing, object to certain uses of your information, and request transfer of your information where applicable.

Where processing relies on your consent, you may also withdraw that consent. Withdrawal does not affect processing that was lawful before consent was withdrawn.

To exercise a data protection right, please contact us using the details provided in this policy. We may need to verify your identity before completing a request.

11. Third-Party Websites

Our website may contain links to websites or services operated by third parties. Green Air Energy is not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information to it.

12. Children’s Privacy

Our services are not intended to collect personal information directly from children through this website. If we become aware that personal information has been provided inappropriately by a child, we will take appropriate steps in accordance with applicable data protection requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or legal requirements.

The latest version will be published on this page together with the date it was last updated.

14. Contact Us

If you have any questions about this Privacy Policy, how Green Air Energy handles your personal information, or if you would like to exercise your data protection rights, please contact us:

Green Air Energy
Telephone: 0330 3413 717
Email: info@greenairenergylimited.co.uk
Address: Unit 11 Listerhills Science Park, Bradford, BD7 1HR

You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.